Privacy policy

The provision of your personal data on our website implies that you are aware of and accept the conditions of our privacy policy, so it is very important that you read this policy with the utmost attention.

Who is responsible for collecting and processing data?
Dianatours – Viagens e Turismo, Lda., is the entity responsible for collecting and processing personal data, and may, within the scope of its activity, use entities subcontracted by itself for the purposes listed within this privacy policy.

Who is in charge of data protection?
The Data Controller is Protect Data (Best Privacy Consulting Unipessoal Limitada), represented by Ana Fazendeiro, who can be contacted by writing to the following email address:


What is personal data?
Personal data is any information of any nature and regardless of its format, including sound and image, relating to an identified or identifiable individual. Any person, who can be identified, directly or indirectly, by reference to an identification number or to one or more specific elements of his / her physical, physiological, psychic, economic, cultural or social identity, is considered to be identifiable.

What personal data is collected and processed?
Dianatours – Viagens e Turismo, Lda., collects and processes, among others, the following personal data: name, telephone number and e-mail address.

Citirama Viagens e Turismo, S.A, assumes that the data was supplied by its holder or that authorisation was given for the effect, and assumes that data is genuine and up to date.

How is your data collected?
Personal data may be collected via the following means:

  1. Emails;
  2. Websites;
  3. Phone calls;
  4. In person;
  5. Through applications (“apps”) installed on mobile devices.

The data collected is processed and stored in a computer, in strict compliance with personal data protection legislation. The databases were created specifically for this purpose by Citirama Viagens e Turismo, S.A, or by the entities it subcontracted.

On our website there are fields for the insertion of personal data that are mandatory. In case of a lack or insufficiency of this data, the company Dianatours – Viagens e Turismo, Lda., may not be able to provide the services or information requested. In each specific case, Dianatours – Viagens e Turismo, Lda., will inform what personal data is mandatory.

Why do we process your data and on what grounds?

In accordance with the Data Protection Principles, Dianatours – Viagens e Turismo, Lda. may only process your personal data for certain defined purposes and if there are legal grounds to do so. Dianatours – Viagens e Turismo, Lda. uses your data for the following purposes and on the basis of the following grounds:

I. On the basis of the transport services contract you have entered into with us, we process your data for:

  1. Managing the contractual relationship governing the services provided by Dianatours – Viagens e Turismo, Lda.;
  2. Purchasing tickets and tourist experiences;
  3. Invoicing and verification of payment methods;
  4. Lost and found items; and
  5. Customer support.

II. While dealing with pre-contractual matters, we process your data for:

  1. Dealing with requests for quotes and information;
  2. Making bookings and reservations for services; and
  3. Recruitment.

III. To fulfil legal obligations, we process your data for:

  1. Managing complaints; and
  2. Fulfilling other legal or regulatory obligations.

IV. As you are our customer and we have a legitimate interest in providing you with the best possible service, we process your data for:

  1. Analysing and responding to suggestions;
  2. Carrying out customer satisfaction questionnaires;
  3. Managing lists of contacts;
  4. Sending out our newsletter; and
  5. Mailshots

V. On the grounds of your consent, we process your data for:

  1. Sending out our newsletter (if you are not our customer already; and
  2. Sending out mailshots (if you are not our customer already).

With whom is your data shared?
The data collected and stored by Dianatours – Viagens e Turismo, Lda., may be transmitted, with due regard for the duty of confidentiality and the principle of the purpose that led to its collection, to the following entities:

  1. Entities of the group to which Citirama Viagens e Turismo, S. A., belongs;
  2. Judicial or administrative authorities, in cases where such assignment is mandatory;
  3. Recruitment and selection companies;
  4. Subcontractors who will process the data on behalf of Dianatours – Viagens e Turismo, Lda., and for the purposes determined by it.

“Cookies” are small data filed that can help identify your browser and can store information relating to, for example, user settings and preferences.

Dianatours – Viagens e Turismo, Lda., may store cookies on your device to personalise and facilitate browsing as much as possible, but will not provide those cookies, referrals or personal data.
For more information, please read our Cookie Policy.

What are your rights?
Under the terms of the Personal Data Protection Law, Citirama Viagens e Turismo, S. A., guarantees the right of access, updating, rectification, elimination, portability and erasure of your personal data.

It also gives you the right to object to the data provided being used for marketing purposes, sending of informational communications, or for inclusion on lists or information services. If you did not exercise this at the time of data collection, you can send a request later.

The exercise of these rights must be done through the following e-mail address – – or to the physical address Rua Forças Armadas, Lote 21 2680-128 Camarate.

For how long is your data stored?
The length of time for which the data is stored and kept varies according to the purpose for which the information is processed. Where there is no specific legal requirement, data shall be stored and retained only for the minimum period necessary for the purposes for which it was collected or later processed, after which time the data shall be deleted.

Is your data safe?
Dianatours – Viagens e Turismo, Lda., is committed to ensuring the protection of the security of your data. To that end, it has adopted a number of technical and organisational security measures to protect the personal data made available to us, against dissemination, loss, misuse, alteration, treatment or unauthorised access, as well as against any other form of illicit treatment. Dianatours – Viagens e Turismo, Lda., requires its subcontractors and its partners to adopt safety measures equivalent to those it practices.

Notwithstanding the security measures practiced by Dianatours – Viagens e Turismo, Lda., the user must take additional security measures, namely to ensure that they use up-to-date security equipment and a properly configured firewall, antivirus and anti-spyware, ensure the authenticity of the websites visited on the internet, and avoid websites whose reputation is questionable.

Dianatours – Viagens e Turismo, Lda., concedes it could disclose user data in the scope of mergers, acquisition and / or incorporation processes in which it is involved, without considering this disclosure as a transfer of data to third parties, nor is there any subcontracted treatment.

Citirama Viagens e Turismo, S.A, may also transmit data to third parties in the context of investigations, inquiries and judicial and / or administrative proceedings or of a similar nature, provided that it is duly instructed by judicial order accordingly.

Transfer of data
In case of data transfers to third countries that do not belong to the European Union or the European Economic Area, Dianatours – Viagens e Turismo, Lda., will comply with the law, in particular with regard the suitability of the country of destination for the protection of personal data and the requirements that apply to such transfers, and verify that personal data is not transferred to jurisdictions that do not provide security and protection guarantees.


Social Networks

Your contribution is very important to us. Therefore, we use social networks as tools for learning about and being closer to our customers. That way, we can offer you a better experience and better service as a customer of Citirama Viagens e Turismo, S. A.

We use social networks for the following purposes:

  1. Sending out private and direct messages via the relevant social network to answer questions about our service;
  2. Sharing your experience of our services by publishing testimonials and photographs;
  3. Social Listening, which enables us to identify, analyse, and respond to suggestions and interactions you may have with Dianatours – Viagens e Turismo, Lda. through our social networks, preparing commercial profiles to create content that is of interest to our customers;
  4. Managing complaints;
  5. Advertising, and managing your participation in, competitions and games.

We may record your user ID or other details needed for the purposes listed here. The amount of data we record will depend on the activity.

Dianatours – Viagens e Turismo, Lda. shall not be held liable for personal data published by the subject of those data through our social networks.

Our use of social networks may involve transmission of your data to social network service providers that may have their headquarters outside the European Union or the European Economic Area. Be advised that each social network has its own privacy policy, which is unrelated to policies of other social networks, and which you should read.

Dianatours – Viagens e Turismo, Lda. reserves the right to delete any comments or posts that are offensive, incite verbal or physical violence, or otherwise bring Dianatours – Viagens e Turismo, Lda. into disrepute.

Changes to the privacy policy
Dianatours – Viagens e Turismo, Lda., reserves the right at any time to make adjustments or changes to this privacy policy, and these changes are duly published on this site.